Refund policy

Returns and refunds

Last updated: 17 September 2026

30-day peace-of-mind guarantee. Not happy for any reason? Email hello@empoweredbyashley.com within 30 days of delivery with your order number and we will sort it, no hassle. That includes sale prices and bundles.

Changed your mind

Send the alarm back unused and in its original packaging within 30 days of delivery and we will refund it in full to your original payment method. We will send you the return instructions by email; please do not post anything back before you have them. Return postage for a change of mind is paid by you. If you return part of a bundle, the refund is the difference between what you paid and the bundle price for the alarms you keep.

Faulty, damaged or wrong item

Email us with your order number and a photo. We will replace it or refund it, including any return postage, whichever you prefer. Every Ashley also comes with a two-year warranty against operational defects.

Swapping a colour

Yes, within 30 days, as long as the alarm is unused. Email us with your order number and the colour you would like.

Refund timing

We refund within 5 working days of the alarm reaching us and will email you when it is done. Your bank or card provider may take a few more days to show it.

Not returnable

Gift cards, and alarms that have been used or are outside the 30-day window (warranty claims excepted).

Real people, Monday to Friday, 9am to 5:30pm. We reply within one working day.